UAG – United Arab Group

United Arab Group

port agency and Ship Services provider

Our broad range customer base includes clients across the whole region.
We provide maintenance and supply services for liners and tramps whether they are container ships, passenger’s lines. Naval or bulk commodity sectors.

Company ' and its Business Development team

The company provides a unique consultancy service to deliver the most cost effective freight transportation, shipping operations and new maritime oriented investment available for both passengers and goods.
This also applies, not only in the Gulf region , but also the Red Sea area and many other maritime-oriented investments worldwide.

Company ' and its Business Development team

Company ' Freight Forwarding

We handle all types of goods and shipments and unlike our competition we are not limited to Kuwait, GCC but we also ship to all countries that share boundaries with, Russia etc.
We are extremely capable and experienced within the regional countries and also represent a number of very important freight forwarding organizations worldwide.

Our Services

Shipping Agency Services

The United Arab Group ‘ leads the way within the Gulf region with its highly respected services.
We offer a complete range of local port services and solutions to various ship owners, chartered vessels and cargo carriers, as well as their partners and clients.
Through our professional team and with a wide practice in shipping agency operations for liners and tramp ships, we deliver cost efficient operations for container ships, break-bulk, Roll on –Roll off services and multipurpose ship operators.
We have reliable knowledge of local market conditions and port facilities which makes it possible to secure optimal cargo and equipment solutions for customers and cargo owners.

Cargo Services

Ports Agency Services

Our main office , in Shuwaikh port , stands within the main operational arena, Governmental entities and companies working in the port.
We are also strongly active within ports of Al- Doha Kuwaiti port and Shuaiba Kuwaiti port.
Our services are designed to encompass all activities including the pre arrival of the vessel, the port operation and the post departure service, witch will take a vessel in to a port to ensure the vessels stay is as short and efficient as possible.
We grant fast and accurate Preliminary Disbursement Accounts (PDA’s), 24/7 staff attendance, cargo documentation and further information such as maps, weather condition reports and helpful port information and this helps ships entering our ports of call with simplified communications by using Master/ Passenger services.

Vessel operations

The UAG is currently positioned to make future partnership agreements with ship owners for managing their ships in the gulf bay or worldwide such as: general cargo, container, Roll on-roll-off vessel and high speed catamarans.
Our ship managements complete services, offered to our customers, not only giving them the expertise of our extended vendors and suppliers.
We are proud to hold long-standing and positive working relationship with the major labor organizations that allow us to provide skilled crew for any vessel as well as training programs for continuing education.
We offer proven technical and commercial management and can provide any of the following services:

Technical management:

 Maintenance and repair.
 Safety and quality assurance.
 Regular maintenance/performance reports.
 Specialization and expertise like handling gas carrier, open hatch bulk carrier, container, car carrier etc.
 Dry-docking

Crew Management

 Selection
 Training certification
 Evaluation and Assessment reports
 Administration

Commercial Management

 Port Agency Service
 Chartering
 Regional Marketing implementations for vessels
 Sales and Ticketing through the company’s powerful ship booking system Providing the best Feasibility Studies and business analysis for new investments in the maritime field throughout Gulf ‚Oman Sea and Red Sea’ areas.

Claims handling and insurance

The United Arab Group ‘ will Always advise and handle in a professional way all customer and passenger claims by way of damage to transported goods.
We can offer advice and helpful guidance when selecting the right, all inclusive, insurance policy for your cargo and destination.
The claims procedure is made quick and easy by our friendly and helpful customer services.

Crew Services

Our service also acknowledges the needs of the visiting crews and this means we offer various levels of assistance to all grades:
 24 h onsite services and customer services.
 Crew & passenger medical assistance (24h).
 Hospital transportation and guidance where required.
 Repatriation.
 Updated and regular medical reports (where applicable).
 Food/ drink supplies.
 Cost containment.
Our friendly local staff will be pleased to arrange all off shore excursions from all ports including advanced bookings and guidance (i.e. Local language, shopping, local events).

Brokering and Chartering

All vessel types of all sizes are required for general and specific duties in the region including.The United Arab Groups a distinguished local service provider and highly valued by local business.
We have the knowledge and experience to be able to located, purchase, deliver and charter any ship to any port.

Liners services

As a company we provide the best local port operation and ship chandelling services in the region.
We also offer the most effective sales and marketing freight activities for liners, our regional and global clients include passenger transport lines, containers, bulks,navles , heavy lifts and other specialist and niche operators with our highly experienced and qualified staff the UAG is able to provide the highest standards of quality services to meet the needs and expectations of her principals as owner, charters, protecting and husbandry agents.The UAG is an exclusive port agency as we are proud to represent the following companies:

UAG ship management

The UAG and its team aim is to provide ship-owners with the most cost effective vessel management system with unsurpassed standards of quality in both services and safety.
Not only have we very strong experiences and expertise in the field of ship management, but we have also developed a pool of highly qualified and competent staff, both on board as well as ashore.
It is through this dedicated and loyal work force of technical superintendents and seafarers that we are able to economize operating costs by reducing, in many cases and eliminating expensive repairs that would normally have to be carried out by shore facilities.The UAG has acquired all international management systems certificates that comply with safety of life at sea that enable us to operate all types of vessel anywhere in the world today.

Ship maintenance

we have the experience to mange even the most demanding project whatever the vessel type .we also have a variety of repairs and alternation to marine systems and equipment like:
 low/high boiler pressure systems
 structural steel and aluminum
 high pressure system air conditioning
 electrical/electronics
 machinery
 habitability
 ordinance
 piping

Dry docking facilities

The docking facilities in Kuwait maintain the last technology in equipment and machinery to ensure that vessels do not stay out of the water for extended periods of time. each year the dockyard improves as more money is invested in the future and as client expectation raises our standards. The dry-docks and wet basin are equipped with facilities for electric supply, fire mains cooling water lines, compressor lines, oxy-acetylene pipes and welding.

Dry docking facilities

Additional Services

 Vessels hull and machinery insurance
 Protection and indemnity clubs insurance
 flag change
 cargo supervision for specialized vessel and cargo

Ship maintenance and supply services

The UAG has always been highly regarded for its maintenance and supply services within the industry.
To continue the success we have achieved we invested each year in strengthening this service to our customers.

Ship chandelling

Each year we set new standards of excellence as the leading ‘ship chandler’ in Kuwait.
We offer our supplies to various ship owners within Kuwaiti marine ports covering variety of areas, such as:
 banker/marine oil supplies
 marine robes/spare parts supplies
 safety/sea survival equipments supply
 charts/publications supplies
 supply of provision(vegetables,fish,fruits,dry ,provision)
 Removal of garbage, sludge, junk etc.
 supply of deck ,engine and cabin stores
 supply of hardware items supply of gases such as Freon, acetylene, oxygen
 medical supplies and equipment
 all crew requirements

Sea / Air Freight

We handle shipment to and from every comer of the globe providing a complete package of air and sea logistical services through our partner’s of experienced professionals while being protected by our secure online tracking.
We can handle all charters, from small to large consignments, for both sea & air shipments that suite and meet our customer’s requirements. Our experienced staff is on hand to help you make the right and most effective choices The UAG provides a full service for any of your overland transportation needs and specializing in cross border regional support.
As a subsidiary of the Quality eight having owned all types of high and heavy fleet of trailers and equipment allows us to better position ourselves to provide effective transportation solutions to our customers.

Customs Clearance

This results in faster turnaround time for most paperwork/documentation relevant to cargo and passengers belongings alike.

Project Cargo Handling

The UAG consistently looks for new areas of improvement to this service and has invested time, resources and money to ensure it remains one of our major benefits over our competition.We also specialize in the highest of standards time management and solution management when working with any project no matter the size.
The company offers resources, excellent customer services advice and competencies exclusively dedicated o the shipments small or large sized project cargoes.
To this aim , we are constantly evaluating the most suitable transport solutions, working closely with the most reliable service providers.
We can arrange the partial or complete charter of conventional and specialized ships for any cargo project.
Our vast experience and careful assistance can help you to effectively address every issue of your special project transport.

UAG Freight Forwarding

As members of a worldwide partnering network the UAG offers a fully fledged freight forwarding Service.
We connect countries and continents by land, sea and air that give us the opportunity to interact with credible trade partners in all parts of the world, helping us tremendously in freight forwarding.The United Arab Group also offers a comprehensive range of services effectively covering all transportation and storage needs.
This including LCL Shipments, full container loads, door to door and multi-modal services, special projects and airfreights:
All of which can be covered by our tailor-made and cost effective transport solutions.
No shipment is too small or order too large for us to successfully handle.
Skill, experience and platinum customer service are the distinctive features of our activity and are proven and highly regarded across the region.
Our scope of services includes sea / air freight, overland transportation, custom clearance; project cargo Handling, warehousing, distribution, packing and removals services.

Warehousing-Distribution

In this area we provide the very best and latest technology in warehouse operating system which gives us added advantage over other companies in the region and adds another standard that our customers have come to expect from our proud company.

Packing-removals

The UAG has a well implemented packing service which is fully rigged for the repackaging, palletizing, lashing of vehicles’, packaging personal effects, removal , shifting, packing according to UN standards and IMCO
All of our approved suppliers are providing very high standards of service in this area and are regular inspected and audited by us to ensure the very best packaging services to our customers.Although we take every possible precaution during packing. We still strongly recommend that you protect your possessions while they are in transit.

Our Maritime Lines Include:

 from Shuwaikh Port ( Kuwait ) to Arabian Gulf
 from Shuwaikh Port ( Kuwait ) to Arabian Gulf front desk services through our port at Al Shuwaikh or our sales office in the Al Sharq “Kuwaiti Capital” district:
 Arrivals/ departures services from and to ports
 Additional land transportation and accommodation services
 Multilingual Transportation staff use our buses
 Trucks are provided for large luggage group to maintain quality
 Luggage Transportation
 Our company’s brand is easily noticed and recognized in terminals
 Clear guidance and advise is consistently maintained on and off every vessel

Passengers' Services

Our qualified passenger services team provides the following service to passengers:
We provide the same level of distinguished services to all of our clients no matter the size or type of project.
We regularly review our passenger service and ask for feedback from all our customers after using our company.
This allows us to deal with problems immediately and add improvements where possible.